Frequently Asked Questions
What makes the CoolRest Pillow different?
The CoolRest Pillow features a dual-height ergonomic design — just flip it to switch between two support levels for side and back sleeping. It's made with premium memory foam and a cooling silk-feel fabric cover that's removable and washable. Every detail is engineered for pain-free mornings.
What is your return policy?
We offer a 30-Night Comfort Promise. Try the CoolRest Pillow risk-free — if you don't wake up feeling refreshed, contact us within 30 days for a full refund. No fine print, no hassle.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. No minimum purchase required.
How long does shipping take?
Orders are processed within 1-2 business days. Standard delivery takes 7-15 business days to arrive at your door. You'll receive a tracking number via email once your order ships.
Do you ship internationally?
Currently, we only ship within the United States. We're working on expanding to more countries — stay tuned!
What payment methods do you accept?
We accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover) through our secure checkout. Apple Pay and Google Pay are also supported.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order has been shipped, modifications are no longer possible, but you can still return it under our 30-Night Comfort Promise.
How do I clean the pillow?
The silk-feel cover is removable and machine washable — just unzip and toss it in on a gentle cycle. The memory foam core should be spot-cleaned only. We recommend washing the cover every 2-4 weeks for best freshness.
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with your tracking number. Use it to follow your package every step of the way.